The subject can be taboo for many men, but they may still be looking for answers when they come to your salon. What tips can you give these men to help them with their thinning hair, which may actually convert them into regular clients?
Make the Most of Your Relationship
Firstly, it may help to understand why some of your mail clients may be losing their hair. After all, the more you know about the subject, the better position you will be in when it comes to giving them advice. While the subject can be difficult, as mentioned, your customers may nevertheless be inclined to confide in you or listen to your advice as they consider their options. And again, the more you know about the subject, the better in this situation.
Understand the Reasons for Hair Loss
One of the main reasons people lose their hair has got nothing to do with their lifestyle or choices but much more to do with ageing or genetics. Male pattern baldness is far from unusual and, as this starts at the crown, can eventually lead to complete baldness.
Having said that, a client’s overall wellness and health could have an impact on thinning hair or total loss. Sometimes, underlying stress can send unusual signals, which can increase the cycle of reproduction. If the person is not getting enough protein or is low in certain vitamin C, they can sometimes experience weight loss, which can also manifest in hair loss.
Some clients may need to be aware of an underactive thyroid or an overactive immune system. Both conditions can lead to hair loss, but these can only be diagnosed through medical intervention. If the client suspects that something may not be 'quite right', they should talk with their doctor to see if they can get some answers.
Discuss the Early Signs
What are the early signs of thinning hair for men? Sometimes it can come on suddenly, but most of the time, it's gradual. It may start near the temples and then spread to the top of the head. Occasionally, the client may notice patchy bald spots as well. If your client notices a gradual progression, then you can go on to discuss their options. But if they notice a condition that comes on suddenly or they encounter any other irregularities, you should point them towards a medical professional.
Decide How to Proceed
Other clients may not be too keen to discuss the situation, and this can be difficult for stylists. Still, you may be able to advise them about options that can slow down the process, and here, you simply have to read your client and decide how to proceed. If you have a good relationship with them and they’ve been a long-term customer, then you may be able to gently address the subject. Sometimes, a client may be a bit shy about the topic but nevertheless willing to chat about it once you have raised the issue.
Give Professional Advice About the Best Treatment for Thinning Hair
Once in discussion, this is where your status as a professional comes into the picture. You may be able to recommend certain products that can address their thinning hair and improve the situation. For example, maybe they can try a volumiser or thickener, and you can explain how each product works. Some of these solutions can revitalise the scalp, and there are many specialised products on the market that can make a difference.
Address Current Styling
Many male clients tend to decide on a hairstyle and stick with it for a considerable period. While this can definitely be a personal preference, this may be a good opportunity for you to discuss their approach. Maybe you could give them a new haircut that adds layers, and this could be a solution to help their hair look thicker. However, always listen closely to your clients and respect what they say. Their choice of cuts may depend on how much time they have to look after it and deal with daily hair care and maintenance as well.
Give Advice for Home Maintenance
If a client seems resistant to your suggestions and unwilling to take a different approach when in the salon, don’t be afraid to recommend some work that they can do at home. In other words, discuss their tools and see if it’s time for a change. For example, should they be using a hairbrush that has softer and more natural bristles instead? This can certainly help to prevent snagging and pulling, which can lead to hair breakage and loss. It may also be a good idea to turn down the temperature when they take those hot showers, as this may also help avoid hair breakage.
Cement the Client Relationship
With some good education and an understanding of the problem, salon stylists can be ready to help male clients deal with their hair condition. While the subject can be sensitive, it may nevertheless be a good idea to raise the topic and to see if you can offer some valuable advice. By adding value to your customer relationship, you should be able to keep their business and help them look after their hair for the years ahead.
Is It Time to Address Your Insurance Protection?
Once you have paid close attention to those customer relationships and longevity, don’t forget to have the best insurance products on hand as well. These will help you to deal with any unexpected issues, as well as any disputes that may arise between the stylist and the customer. After all, remember that you and your stylists are in the business of giving professional advice, but sometimes (for various reasons), this may not work out the best for your clients. If a client is unhappy and wants to seek redress, you need to have the best salon insurance in place.
So, if it’s been some time since you had a closer look at your insurance coverage, reach out to industry experts such as Salonsure. They’ll be delighted to assess your current coverage and make any recommendations going forward.